TERMS AND CONDITIONS
Candles By Nevayah appreciate and value all of our customers and a positive customer experience is our number one aim. However, we are required to have terms and conditions which are detailed in the following text. By reading this you accept all Terms & Conditions stated here. If you do not agree then you should navigate away from this domain.
We reserve the right to make changes to our Terms & Conditions at any time without warning or prior notification. You should make note of our Terms & Conditions prior to making any purchases on our site.
DATA PROTECTION
Candles By Nevayah will respect customer privacy at all times and we will never share your information with a third party. Your confidence is guaranteed.
DATA COLLECTION
As part of the order process, it is necessary for us to collect some personal information from you. This may include your name, address, phone numbers, email addresses and payment details.
We may use your personal information:
- -To process your order
- -To send you information about our special offer, promotions and updates
- -To communicate with you regarding enquiries, complaints or sales
INTELLECTUAL PROPERTY
The content of our website, social media, promotional materials and emails including all text, trademarks, logos and any other design are protected by copyright laws in the UK. Candles By Nevayah do not allow any unauthorised attempt to copy, modify, distribute or reproduce any content from our websites or social media outlets.
ORDERS
Once you have placed your order, we will package and post your item to the addressed specified during your purchase. Please note that we cannot accept any responsibility for address mistakes. We ask that you check the address before completing your payment.
PAYMENTS
Payment can be made via Paypal in their secure environment or via an alternative arrangement that should be agreed in advance. Please note that we do not accept cheques as payment. Paypal will accept Visa, Delta, Electron, EuroCard, MasterCard and Maestro (Switch) on our behalf. Order requests will only be accepted should the payment transaction be completed with full payment. Non-payments will result in order cancellation. No compensation will be offered for any payment fail situation.
DELIVERY
Candles By Nevayah use several different types of postal service providers, including the Royal Mail. For international customers, we will utilise the services of the most cost effective service provider and this may be negotiated between us. However, we reserve the right to make the final decision.
DAMAGED GOODS
At Candles By Nevayah , we check every product to ensure that the highest standards have been met on every item prior to despatch. Should you receive any item that you are not satisfied with, you must contact us within 48 hours. You may contact us via our email address [email protected] We will discuss the options with you at the time of contact. When you contact us, please ensure that you provide your order reference number and contact details for you. Furthermore, please submit supporting evidence of any problems. Should your items be badly damaged, we recommend that you do not accept these from the Royal Mail delivery.
RETURNS
Your customer experience is very important to us and we strive to make your online shopping expedition as fun and enjoyable as possible. With this in mind, if you are not completely satisfied, we would be happy to accept returns up to 7 days after purchase. Should you wish to return any items, it is vital that you return them as they were purchased. We cannot accept the return/refund of any used product without prior approval. If you are unsure, please contact us to discuss your query. Should your request be approved, please send your item back to us with full contact details including your reference number. Depending on the circumstances, we may not be able to offer a refund for the initial delivery and you will be responsible for payment of the return post. Should a product be incorrect/faulty we will cover the cost of delivery. Please always ensure that you always retain any proof of posting/purchase. We will not accept responsibility for lost or damaged items.
LIABILITY
By using this website or any of our products, you agree that you are at your own risk when using any Candles By Nevayah product. We are not liable to any party in contract, tort or negligence for death, personal injury, damage, claim, loss or expenses (for example data, reputation, revenue, profit, business or contacts).
From time to time, our website or associated social media pages may contain links to other sites. Candles By Nevayah assumes no responsibility for the content of such.
WARRANTY AND GUARANTEE
Due to the nature of our products, we do not guarantee any of our products or the information provided on our website and/or social media. This includes candles/wax burner burn times (these can vary depending on the environment), burning tips, instructions and safety. These points (including all others not mentioned here) are for guidance only. We cannot and will not accept any responsibility for any misuse of our products. Ultimate responsibility remains with the consumer for safe operations of candles and products.
CANDLE CARE
The Candle Care section of this website forms part of the Terms & Conditions of Candles By Nevayah By accepting the Terms & Conditions, you accept that the information contained within the Candle Care section has been read, understood and followed. Furthermore, you agree to follow the safety instructions indicated on every product.
OUR WEBSITE
We will always try to allow access to our online services 24 hours per day however; we do reserve the right to close our site for essential upgrades at any time. We cannot guarantee the website will be fully functional at all times however, we will work to remedy any problems as they arise.
COMPLAINTS
Should you have any complaints or suggestions then please email us at [email protected]